Frequently Asked Questions

How will I receive my plants after I’ve placed my order?

Botanical Jewels is offering local pickup/delivery in Guelph and delivery through Plantrunz only at this time. We will send you a second confirmation email to confirm you selected method of pick up, delivery or shipping.

All scheduled pick ups must be confirmed at least 48hrs ahead to ensure your plants are pulled and ready for you. 

Please click here to learn more about Plantrunz delivery services.   

Canada - wide shipping has began for the 2021 season. Please see our shipping information page for more details.

Why is there sawdust on my plant?

We use beneficial insects to promote a healthy and sustainable environment for our plants.  This is a passive treatment instead of using harsh chemicals which is damaging to the environment. The insects that we use are not damaging to any plants and are predatory to pest insects only. They will not spread or infest your already owned plants. They will not spread to or harm your pets.


How are you making changes to be more sustainable?

At Botanical Jewels, we prioritize sustainability in our daily operations and plans for the future.  We use rainwater to water our plants and recycle pots to divert waste.  We are also making plans to use solar power in our greenhouses.


I have questions about plant care.  Where can I go?

We have plant care guides accessible through our main menu that cover a variety of topics related to caring for your plant. We will be expanding on these plant care guides in blog posts and well as  - sign up for our email Newsletter to stay updated on new information releases! If your questions are not answered by the information found on our website, please feel free to directly by email at botanicaljewels.juliana@gmail.com 


How do I book a free 30 minute consultation? Can I book more than one?

Please go to our ‘Consultation’ page located in our main menu bar at the top of our website. One free consultation is available per business or household. We ask that you do not book multiple times to allow for others to have equal access to this service.


How will my plants arrive?

Your order will arrive as you see online, we do not unpot our plants before delivery. In the winter months, your plants will have extra insulation and recycled wrapping around them in order to ensure their safety from the cold. As soon as you receive your plants and they are in your home, unwrap them. Avoid leaving your plants wrapped after you receive them to ensure they are getting enough air flow and so you can assess watering needs.

 

Returns & Replacement

Plants are perishable products and for this reason we will working with customers on a case by case basis if they have concerns about your plants after they are in your possession. Your happiness is our focus and we will make sure to create the most positive plant experiences for you. Please send an email to botanicaljewels.juliana@gmail.com with any questions or concerns.

Orders pending pickup/delivery/shipment will be subjected to a 10% restocking fee if cancelled before the order leaves our facilities. Please be sure about what you are buying before confirming sale through payment. 


Have more questions? Send us an email at botanicaljewels.juliana@gmail.com